Cariklbet Privacy Policy – Our Commitment to Protecting the Personal Data of Malaysian Members

1 Introduction

Cariklbet ("we", "platform", "Cariklbet") takes the privacy and personal data protection of its members very seriously. This Privacy Policy is designed to clearly and transparently explain how we handle your personal information when you use our online betting platform at cariklbet.biz.

This document applies to all users of the Cariklbet platform, including website visitors, prospective new members, and registered members using any of our services – whether that is sports betting on the Malaysia Super League or EPL, Live Casino, table games such as blackjack and baccarat, e-sports such as Mobile Legends MPL, lottery, or any other games.

This policy is established in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection best practices. We are committed to managing your data responsibly and transparently, with full respect for your right to privacy as an individual.

2 Types of Personal Data We Collect

Cariklbet collects your personal information through several methods depending on how you interact with our platform. The following are the main categories of data that may be collected:

We may also collect information when you register via an approved third-party method, when you interact with our promotional campaigns, or when you contact our support team.

3 How We Use Your Personal Data

The personal data we collect is used solely for the following purposes, and nothing beyond them:

1. Account Operations: Creating and managing your Cariklbet account, verifying your identity upon login, and processing financial transactions such as deposits via Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay or FPX (Maybank2u, CIMB Clicks), as well as withdrawal of winnings.
2. Identity Verification (KYC): Complying with legal requirements related to anti-money laundering (AML) and verifying that you meet the minimum age requirement of 18 years to use the platform.
3. Security & Fraud Prevention: Detecting and preventing fraudulent activity, multi-account usage, bonus system manipulation, and any breach of our terms of service.
4. Customer Support: Responding to enquiries, resolving complaints, and providing the technical support you need while using the platform.
5. Platform Enhancement: Analysing usage patterns in aggregate (not at the individual level) to improve the user experience, introduce new features, and optimise platform performance.
6. Marketing Communications: Sending you information about Cariklbet's latest promotions, bonuses, and offers – only if you have consented to receive marketing communications at the time of registration.
7. Legal Compliance: Complying with applicable legal and regulatory obligations, including reporting to the relevant authorities when required by law.

We will not use your data for any purpose not stated here without first obtaining your consent.

4 Sharing Information with Third Parties

Cariklbet does not sell, rent, or transfer your personal data to third parties for their own marketing purposes. However, we may share necessary information with the following categories of partners in the context of our business operations:

• Payment Processors: Payment gateway providers that process Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, and FPX transactions. They receive only the data necessary to process each transaction and are bound by strict confidentiality agreements.
• Game Providers: Casino and sports gaming software companies that provide us with their gaming platforms. Minimum data necessary for game operations is shared as required under contractual obligations.
• Technical Service Providers: Server hosting companies, cloud service providers, and IT infrastructure vendors that use your data solely for their assigned technical purposes.
• Legal Authorities: Law enforcement bodies, courts, or government agencies where required by Malaysian law or a valid court order.
• Professional Consultants: Lawyers, accountants, or auditors bound by strict professional confidentiality obligations in the course of providing services to Cariklbet.

5 Cookies & Tracking Technologies

Cariklbet uses cookies and similar tracking technologies to enhance your experience and ensure the platform operates correctly. The following are the types of cookies we use:

• Essential Cookies (Required): Required for core platform functionality such as login sessions, account security, and transaction processing. These cookies cannot be disabled.
• Performance Cookies: We collect information on how you use the platform (pages visited, time spent) to help us understand and improve the user experience. All data is collected anonymously.
• Functional Cookies: Enabling the platform to remember your preferences — such as language, display settings, and favourite games — to deliver a more personalised experience.
• Analytics Cookies: Used by third-party analytics tools to understand aggregated usage patterns for the purpose of platform improvement.

You can manage your cookie settings through your browser at any time. However, disabling essential cookies may affect platform functionality and you may be unable to log in or complete transactions as normal.

6 Data Security

Cariklbet continually invests in security infrastructure to ensure your personal data is protected at all times. The security measures we have implemented include:

• Data in transit is encrypted using TLS 1.3 and 256-bit SSL protocols across all communications between your device and our servers.
• Data encryption at rest for all sensitive information, including passwords stored in an irreversible bcrypt hash format.
• Role-based access controls ensuring that only authorised staff can access specific data based on their job responsibilities.
• Round-the-clock security monitoring with active Intrusion Detection Systems (IDS) and Intrusion Prevention Systems (IPS).
• Regular security audits conducted by independent third parties to identify and remediate any system vulnerabilities.
• A clearly defined and tested incident response procedure to ensure swift action in the event of a security breach.

7 Your Rights Under Malaysia's PDPA

As a data subject under Malaysia's Personal Data Protection Act 2010, you have the following rights in relation to your personal data held by Cariklbet:

To submit any request relating to the rights above, please contact our privacy officer at privacy@cariklbet.biz. We will process your request within 30 business days of receipt, in accordance with Malaysia's PDPA requirements.

8 Data Retention Period

Cariklbet retains your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law:

• Active Account Data: Retained for the duration your account remains active and for 5 years following account closure, for legal compliance and dispute resolution purposes.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysia's financial and tax legislation.
• KYC Verification Data: Retained in accordance with applicable anti-money laundering legal requirements.
• Support Communication Logs: Retained for 3 years for quality control and dispute resolution purposes.
• Platform Analytics Data: Anonymised aggregate data is retained indefinitely for long-term business analytics purposes.

Once the retention period expires, data will be securely deleted or anonymised in accordance with approved procedures that meet industry security standards.

9 Child Protection

Cariklbet does not provide services to individuals under the age of 18. Our platform is not designed for or directed at minors.

We do not knowingly collect personal data from minors. Should we discover that we have inadvertently done so, we will promptly take steps to delete the information and close the associated account.

10 Privacy Policy Amendments

Cariklbet reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our business operations, legal requirements, or industry best practices. When significant amendments are made, we will:

• Updating the "Last Updated" date at the top of this document.
• Displaying clear notices within the Cariklbet platform to inform members of important changes.
• Sending email notifications to registered members regarding amendments that materially change how we handle their personal data.

Continued use of the Cariklbet platform after any amendments take effect constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically.

11 Contact Our Privacy Officer

If you have any questions, concerns, or complaints regarding how Cariklbet handles your personal data, or to submit a request relating to your rights under Malaysia's PDPA, please reach out to us through the following channels:

We are committed to responding to all privacy-related enquiries within the timeframe stipulated by Malaysia's PDPA. Complaints that cannot be resolved through us may be referred to the Personal Data Protection Commissioner of Malaysia.